Entry Overview

ATHLETE WITHDRAWALS

If you cannot participate in the event, entry fee refunds are available in accordance with the below stated Athlete Withdrawal dates only. After the stipulated dates, entry fees are non-refundable for withdrawals initiated by the athlete. Requests for refunds must be notified to the organiser in writing via email at taraweraultra@ironman.com. 

ELIGIBLE ATHLETE WITHDRAWAL REFUNDS 

Where eligible, please allow up to 30 business days for your refund to be processed. The refund is automatically issued to the credit card originally used to pay for the registration. If this card has since been cancelled or has expired, it is the athlete’s responsibility to notify our customer service team when requesting the eligible refund.

* Any other additional purchases, already paid for on your behalf by IRONMAN to a third-party service provider such as Official Event Photographer photo packages, medal engraving, Squadrun training packages, shuttle bus tickets, BBQ Tickets are not refundable.

**Athletes who have deferred into this event from a previous year or transferred into this event from another event or entered the event through the use of an Event Credit or a partially paid payment plan are not eligible for athlete withdrawal refunds.   

Please note: This event takes place in Tarawera, Rotorua, New Zealand. It is each athlete’s sole responsibility to ensure that they can attend (including Race Check-In during specified times) and compete in the event on the day. Other than as provided for in the Athlete Withdrawal program set out above or the Enter with Confidence deferral options below, no further remedies will be provided for change of mind, change of personal circumstances, or injury.

If you decide to withdraw at the event after collecting your race kit at Check-In, please advise Event Information onsite. If you need to withdraw on race day, your details must be recorded by the Drop Out Clerk located at Event Information.

Transfer Your Entry to a Different Distance

Athletes can request to transfer their entry to a lesser or greater race distance up until such time as that race distance is sold out, subject to the following terms: 

• To request a transfer from one race distance to another, athletes must log into their MyEvents account and select Change Category before 5:00pm (NZT) on 9 February 2023. After this date, such requests can only be made at the Help Desk at Athlete Check-in. 
• Transferring to a greater distance: Where an athlete requests to transfer to a greater distance and space is available, the athlete is required to pay the difference in entry fees between the two distances. 
• Transferring to a shorter distance: Where an athlete requests to transfer to a shorter distance and space is available, the difference in entry fees will not be refunded. 
• Athletes on the payment plan, or deferred into this event, are required to contact taraweraultra@ironman.com to request a change in distance. 

Transfer Your Entry to Someone Else

Person-to-person transfers are currently unavailable due to the system being under maintenance. Thanks for your patience while we work through this, we aim to have transfers back up and running as soon as possible.

Athletes can transfer their race entry to someone else in accordance with the below stated Person to Person Transfer date. 

• From 16 June 2022 to 5:00pm (NZST) Thursday 9 February 2023 a transfer fee of $55NZD including all fees and taxes will be charged to the withdrawing athlete. No person to person transfers accepted after this date. 
• Athletes can formally transfer their entry to someone else within the same distance event already entered. 
• Any other additional purchases, already paid for on your behalf by the Event Operator to a third-party service provider such as Official Event Photographer, medal engraving, Squadrun training packages, shuttle bus tickets, BBQ Tickets are not refundable and will not be transferred with your entry. 
• It is not possible to transfer your entry to someone else who is wanting to do a different distance event (i.e. TUM102 to TUM50). 
• To transfer an entry to someone else, the initial registrant must log in to their MyEvents account, select Transfer Registration and follow the necessary steps. Please note: the receiving athlete will be sent a link to complete the registration and will need to pay for the entry (at the current entry price) in order for the transfer to process, then the original athlete will be refunded their entry fee less the relevant transfer fee as outlined above, including all fees and taxes.  
• Athletes on the payment plan, or deferred into this event, are required to contact taraweraultra@ironman.com to request a Person to Person transfer. 

**As stated in the Athlete Waiver, under no circumstance are you permitted to give your bib to another person. The safety of our athletes is paramount, therefore we need to ensure we have correct details of all our athletes on course. 

If you can't attend the event due to International border closures

If international border closures prevent you from attending the event, you will be given a limited time opportunity to defer your entry to the following year, provided you notify us in the 30 days leading up to the event.

If the event is rescheduled

If the event does not take place on 11-12 February 2023 for reasons relating to the COVID-19 pandemic, where possible, we will reschedule the event for a later date.

If this happens, you won’t need to do anything. Your event registration and any additional purchases will be automatically moved to the new event date.

If you can’t make the rescheduled event date, you will be given an opportunity to defer your entry to the following year.

If the event can’t be rescheduled

If the event cannot be rescheduled, we will let you know as soon as we can.If this happens, you won’t need to do anything. Your event registration and any additional purchases will be automatically moved to the same event in 2024.